Got Questions? Here's Everything You’ve Ever Wondered About Our Handmade Creations
Welcome to our Q&A corner! Whether you're curious about how personalization works, what kind of wood we use, or how long your handmade order will take to ship, you're in the right place. At Creations by Alfie, we believe that every gift has a story—and we’re here to make yours unforgettable. We’ve gathered the most common questions from our wonderful customers to help guide you through our process, from custom design to doorstep delivery. If you don’t see your question here, feel free to reach out—we love hearing from you!
FAQ
The time I need to prepare an order varies. However, depending on each specific order it usually takes 2-4 days.
All orders come from Calgary, Alberta Canada
Yes. Delivery is subject to location.
Yes, we do offer customization. Please contact me directly for your request. Price is subject to change depending on the request.
Yes. Gift wrapping upon request. Price is subject to change.
A minimum order of $150 will receive 10% discount.
Q: Can I personalize the product with a name or custom message?
: Yes! Most of our products come with free personalization. You can enter your custom name, message, or design request during checkout, or send us a message for something more specific.
Q: How long does it take to process and ship my order?
: Most personalized items are made to order and ship within 3–5 business days. We’ll always notify you if there are any delays. Shipping time depends on your location, but we do offer tracking for all orders.
Q: What kind of wood do you use for your products?
: We primarily use acacia wood, known for its strength, beautiful natural grain, and sustainability. We also use premium Baltic birch and other hardwoods depending on the product.
Q4: Is this a good gift idea for birthdays, weddings, or holidays?
: Absolutely! Many of our customers purchase our items as personalized gifts for birthdays, anniversaries, weddings, retirement, and holidays. They love the unique, handcrafted touch.
Q: Do you offer bulk or corporate orders?
: Yes! We’re happy to accommodate bulk and corporate gifting with customized messages or logos. Just message us to discuss your ideas or needs—we love collaborating!
Q: What if I made a mistake in the personalization details?
: If you catch a mistake, please contact us right away. If the order hasn't been engraved yet, we can update it. Once it's engraved, we may offer a discounted redo if needed.
Q: Do you offer gift wrapping or packaging?
: Some products come with gift-ready packaging, and we offer optional gift wrapping during checkout. If it’s for a special occasion, just let us know—we’ll make it extra special.
Q: Are your products made in Canada?
: Yes! Everything is designed, laser-engraved, and carefully finished by us in our small home studio in Canada. We also import some materials like acacia wood to support artisans from the Philippines.
Q: Is the engraving permanent? Will it wear off?
: All engravings are done with a high-precision laser machine and are permanent. They won’t wear off with regular use and cleaning.
Q: Can I request a custom design not shown in the shop?
: Definitely! We love creating one-of-a-kind pieces. Just send us a message with your idea, and we’ll work with you to bring it to life.
